Your FAQs Answered

On Tuesday, March 12, 2024 at 9:00 P.M., we will be performing necessary maintenance on the email server that will last approximately two hours. 

Here's what you need to know during the maintenance period:

  • There may be some brief periods during the upgrade where email is not accessible. All email messages will be delivered after the upgrade is complete.
  • Your whitelist, blacklist, contacts, folders, and all email messages will all be maintained and carried over. You don't have to worry about losing any important information.
  • Emails in your eScout quarantine will not carry over during the maintenance. Please review your eScout quarantine before the upgrade.

Here’s what to expect after the maintenance period:

  • The webmail version will look different. We have made improvements to the design of webmail and the eScout interface. For information on eScout emails and website, visit here
  • If you use a different mail client to view your email on a regular basis, such as Microsoft Outlook, Thunderbird, Windows Mail, etc., you should not see changes.
  • eScout or junk mail feature will be one of the biggest changes. You will now receive a daily quarantine digest email from eScout summarizing all the quarantine messages for you to review and take action on, such as releasing emails non-spam emails, safely previewing suspicious emails, or confirming and blocking spam messages.

Additional FAQs and helpful screenshots can be found here

Cash or Check

These can be mailed or dropped off in our drop box located at 541 Young St.

Credit Card or Bank Account

You can call or stop into our office to make a one-time credit card payment. You can also pay online via our Web Self Care portal here.

Yes, you can. Follow the below steps. 

  1. On our website, click on My Accounts on the upper right hand side of the page & go to Web Self Care Account. 
  2. Click Register and follow the steps listed on the page. If you need assistance finding your account number or security code, please call our office at 319-827-1151.
  3. Once you register your account, go back into the Web Self Care Login page and log in.
  4. After logging in, you can make a one-time payment or set up Auto Pay.

Yes, we do.

Stop or call in to the office to sign up or visit our website here. 

Payments are due on the 20th of each month. 

We suggest following the below steps to trouble shoot:

  1. Restart your router
  2. Restart your devices/computer

Restart your router

The router is like the heart and lungs of your home internet network. It is essential to keeping your connection going and WiFi pumping throughout your home. But if it’s experiencing issues, sometimes all it takes is a quick reboot to get it working again.

Unplug the router and leave it unplugged for a minute or so. Plug it back in and see if it reconnects. Unplugging your router gives the equipment a chance to clean memory banks and restart tasks.

You can check to see if you’re getting a signal by looking at the LED lights at the front of your equipment. The light for an internet connection is usually labeled WAN, Internet, or with a globe icon, and you can tell the internet is on if the white or green light is solid or flashing.

If the light is red or not on at all, it’s still not working properly.

Restart your device

This might sound a bit too obvious, but the first thing you should do is restart your device. It won’t work every time, but it gives the operating system a chance to clear things up and try again in case it’s frozen, not recognizing the network, or just being uncooperative.

Still not working? 

Please call us at (319) 827-1151 and will assist you with the issue. 

We provide internet and phone service to Jesup, Iowa. 

See if you're in our serviceable area here. 

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