Phone

About our phone services

Quality service you can count on for home or business needs
A local number and 911 access are included in all phone plans. Other options are available for nominal fees.

Our Phone Plans

Telephone Hookup – $30 + tax

Residential

$25.50/mo

Business

$25.50/mo

Business Multi-Line

$29.20/mo

Phone service includes:

Phone service add-ons:

Call Waiting
Only $1.50/mo

Caller ID
Only $3.00/mo

Caller ID
on Call Waiting
Only $1.00/mo

Call Forwarding
Only $1.50/mo

Call Forwarding on Busy Signal
Only $1.00/mo

Basic Voicemail
Only $4.50/mo

Unlisted Suppressed Number
Only $3.00/mo

Long Distance options available

Additional Add-ons Available

Please call for more information

Phone service includes unlimited local calling and 911 services. Advertised monthly rate does not include charges for long distance or local toll calling. Advertised monthly rate does not include all taxes, fees, and other charges.  Rates subject to change.

Low-Income Iowans Telephone Assistance Program (Lifeline)

Heartland Technology offers phone and/or internet payment assistance to customers who have met eligibility criteria as established by the Federal Communication Commission (FCC). Lifeline is the FCC’s program to help make communications services more affordable for eligible consumers by providing discounts for one of the above services. To learn more about Lifeline visit https://www.lifelinesupport.org/.

Telephone Complaint Procedures

If you have a complaint concerning your telephone service, please ask to speak with Tony Lang, CEO, at Heartland Technology. 

If Heartland Technology does not resolve your complaint, the service may be subject to state regulation. Analysts in the Customer Service Department of the Iowa Utilities Board respond to public inquiries made by telephone, email, and written correspondence regarding utility activities or complaints about utility service for which the Board has jurisdiction.  

If you are unable to resolve issues with your utility service provider or have questions about utility service rules and requirements, the Board’s Customer Service staff will assist you. Customer Service staff are available from 8 a.m. to 4:30 p.m. weekdays, not including official state holidays. You may contact the Iowa Utilities Board, Department of Commerce, 350 Maple St., Des Moines, IA 50319 or call 515.281.3839 or toll free 877.565.4450. https://iub.iowa.gov/utility-complaints-or-inquiries 

Are you in our phone service area?

Verify your home or business is in our service area on the map.

Questions?

Our customer service staff is ready to answer your questions and inquiries.

Call us Monday-Friday, 8 am-5 pm, at (319) 827-1151, or visit our office at 541 Young Street, Jesup.

Customers can pay their bill by dropping payments off at the drop box located outside the front door of the office at 541 Young St.