Like it or not, we live in an era where having uninterrupted internet access is valued above just about everything. Even an hour without internet or access to your data can wreak havoc on your business.
This is why, for businesses that store mission-critical data in a data center or depend on fiber internet, 24/7 support is not just a perk — it’s a necessity.
At Heartland Technology, we pride ourselves on offering around-the-clock support to ensure your operations stay up and running, no matter the hour. Our commitment to providing immediate assistance means that when you call, someone answers. Whether it’s 2 a.m. or during a holiday, our dedicated team is here to help.
Let’s dive deeper into why 24/7 support is crucial for businesses and why your data center and fiber internet provider needs to offer it — add this to your list of questions to ask when choosing a data center.
The Cost of Downtime Is Higher Than You Think
Every second of downtime can mean significant losses for businesses. Across industries, the average cost of a single hour of downtime is $100,000. These costs go beyond just lost revenue. They include:
- Productivity dips
- Missed opportunities
- The risk of long-term damage to your brand reputation
- Potential data loss
Learn how we use redundancy to reduce the risk of downtime.
For businesses that depend on their data center to house mission-critical information, unexpected outages or delays can have ripple effects across their operations. When something goes wrong — whether it’s a server malfunction, a power issue, or connectivity problems, it’s vital that your provider is available to address the issue immediately.
This is where 24/7 support steps in. If your data center can’t respond in real-time, every minute counts against you.
Fiber Internet Reliability
Fiber internet offers you the bandwidth and reliability necessary to handle today’s data-intensive applications, including cloud services, video conferencing, and large file transfers.
However, even the most robust fiber internet service can experience outages or performance issues. Network disruptions, equipment failures, or external factors like severe weather can bring your operations to a standstill. For businesses that rely on fiber internet to power their daily operations, getting back online quickly is critical.
This is where 24/7 support comes into play. No internet provider can guarantee you 100% uptime because no one controls the weather. But some internet providers can guarantee that your connection will be up and running as fast as possible through dedicated, around-the-clock support.
While we can’t control everything, we take our network reliability seriously. Learn about our approach to reducing the risk of downtime.
Why 24/7 Support Is Essential for Data Centers
As crucial as internet access is, for some business applications, access to your data can be even more important.
When you entrust their data to a data center, you expect it to be secure and accessible at all times. And, for the most part, it is, especially if you opt for a reliable colocation provider.
But unexpected events can still occur. In these situations, having 24/7 support from your data center provider can make all the difference.
With around-the-clock support, your business benefits from:
- Rapid Response: Issues are addressed immediately—time-sensitive matters are handled before they escalate.
- Continuous Monitoring: Any data center should have technology and staff monitoring the infrastructure 24/7. This ensures any irregularities are spotted and dealt with in real-time, often before you’re even aware of an issue.
- Proactive Maintenance: Having a team available 24/7 means that maintenance tasks can be carried out during off-peak hours, minimizing disruption to your business.
At Heartland Technology, we offer 24/7 support because we know that your data doesn’t sleep. With our team on hand at all times, we can respond to any issue that arises — quickly, efficiently, and with the least possible impact on your business.
Not All Support Is the Same
When something goes wrong with your data center or fiber internet, the last thing you want is to be met with a frustrating automated system or an email saying, “We’ll get back to you.” Or, worse yet, an AI chatbot that sends you to a vague technical doc.
You need to speak to a real person who understands the urgency of your problem and has the expertise to solve it. When your internet is out or when you can’t access your data, every second counts because every second costs money.
So, before you choose your data center and internet provider, make sure you know how they provide customer support.
Final Thoughts
Our customers know that when they call, they get to speak to an experienced professional — no matter the time of day or night. Our after-hours support is more than just someone answering the phone — it’s about providing real solutions when you need them most.
We know better than most people how technology can improve our lives and our businesses — this is our bread and butter, after all. Yet, we also know that there are things that need a human touch. Want to work with a data center and an internet provider that’s always in your corner? Get in touch with our (human) consultants! We’d love to walk you through our solutions.